After the stellar customer service I received from badassworkroom with my first order, the company has inexplicably gone dark and is not replying to customer inquiries.
Thumper believes for a couple of reasons, badassworkroom is located in Hong Kong rather than mainland China (As explained in his review of the BA-31P). However, a recent experience makes me believe that is not the case. With my previous dealings with the company, I was super impressed with the customer service experience. The company hosts a chat client on the website I used to ask questions about the BA-12. Previously, when I posed a question, a representative replied within minutes, if not immediately. Not so much at the moment. I was so impressed with my BA-12, I decided to order a second device from the badassworkroom, the BA-05. But I wanted a minor modification, specifically adding two horizontal bars on the nose to prevent any possibility of the glans of my penis slipping between the two vertical bars. And yes, I have experienced this with another device while sleeping and it wasn’t a pleasant sensation. But after three attempts using both the chat client and emailing, I have received no response to my question about getting the modification after a full week. The company seems to have gone dark. For that reason, I have shelved my plan to order the BA-05 for now.
I can’t believe the company suddenly discontinued their stellar customer service, which leads to an obvious conclusion. It must be located in one of the 225 cities in China where the government has imposed their Draconian “zero COVID” policy lockdowns. Stringent COVID lockdowns hit both Hong Kong and neighboring Shenzhen in early March, but according to media reports, those restrictions have long since been lifted. So if the badassworkroom is located in either of those places, why are they not responding to customer inquiries? That seems to show it is a mainland China located business.
Since I suspect there are probably voluminous unanswered customer inquiries by this point, I’m not confident of ever getting a response to my three inquiries. So I suppose I’ll wait until the media reports that the government of China has eased the lockdowns before attempting to contact them again. None of this bodes well for badassworkroom, though. If they are in a lock downed city, chances are the manufacturing backlog is as great as the backlog of unanswered customer inquiries, which means it’s unlikely their enviable past rapid delivery performance will continue at least for the foreseeable future. So, if Thumper’s review of the BA-31P or my review of the BA-12 piqued your interest in badassworkroom chastity devices, you might take a step back and reconsider ordering from them at present. I suspect the automated system will accept your order and payment, but who knows when you could ever expect to receive your device?
In the greater scheme, maybe the access to affordable, quality made custom chastity devices delivered at unheard of speed isn’t a big deal. But this certainly casts doubt on Chinese companies as a whole as dependable retail partners, as long as the nation’s government persists in pursuing its unrealistic and unobtainable zero COVID policy. All I know is I’m not ordering from the badassworkroom again as long as the radio silence persists.
Despite what I’ve shared here, I still consider myself a satisfied badassworkroom customer, as far as my first device purchase. And I believe they have earned the benefit of the doubt, so I’ll say here I assume the current disappointing situation results from something beyond the company’s control. However, after raving about the company’s customer service in my positive recent review, fairness dictated alerting readers to the current circumstances. And, if things change, I’ll certainly report it.